Platform delivery
5× more engineering output.
Echelon learned HubSpot’s instance and standards, helping its strongest engineers ship more work without adding headcount.
Your ServiceNow AI workforce toplan & build a catalog item.
Echelon builds, maintains, & optimizes your ServiceNow,
to your standards & with complete instance awareness.
CMDB operations
$500K in consulting spend eliminated.
ASICS brought CMDB work in-house with Echelon and accelerated delivery without sacrificing platform quality.
CSM modernization
An 8-month replatform delivered in 3.5 months.
UnitedHealthcare moved a custom legacy CSM module to out-of-the-box ServiceNow in less than half the projected time.
Business analysis
Build-ready stories in 2 hours, not days.
OptumRx analysts research their instance & turn requirements into implementation-ready stories in minutes.
HRSD implementation
A net-new HRSD module live in 4 weeks.
National Gas accelerated a full module implementation from requirements to working ServiceNow delivery in a matter of weeks.
MSP replacement
3× the output of their ServiceNow team.
Alera Group replaced traditional MSP capacity with AI-powered delivery and multiplied the output of its existing platform team.
Catalogue Maintenance
Enhanced 300 catalogue items in 2 weeks.
Major clothing manufacturer updated 300 catalogue items in 2 weeks, a project budgeted for a whole quarter.
Give your whole ServiceNow team an AI superpower.
Deploy Echelon in 10 minutes and let every team member complete work faster. Echelon doesn’t just vibe, it asks questions, suggests best practices, and enforces your standards at every step.
Zero ramp
Connect in 10 mins via OAuth.
Multiplayer
Set up once for the whole team.
Instance aware
Maps your instance before any work begins.
Standards enforced
Applies your naming conventions & standards at every step.
AnalystREQUIREMENTS
Echelon checks your instance.
- Researched the instance & similar requests
- Asked the scoping questions
- Wrote acceptance criteria & sized it
ServiceNowacme-prod
ITSMCSMHRSDITOMCMDBSPMCatalog
18,400 records, read and written in place.
Built to unlock every ServiceNow bottleneck.
See more demosYour catalog backlog, cleared.
- Reproduces the error and traces the root cause
- Fixes broken qualifiers, variables & flows in your instance
- Republishes items and verifies a clean submission
- Keeps the catalog clean as the platform evolves
Two ways to run it
One platform, deployed how you work.
Whole-team leverage
Give everyone an AI superpower.Analyst to architect.
Anyone on your team can hand Echelon platform work and get it done — engineers, analysts, and architects alike, with no bottleneck and no gatekeeper.
“My analysts previously took days to write a story, often waiting on a technical resource to help. Now it's under 2 hours.”
Shavone Sears, OptumRxMultiply output
5x the output of your existing team. Don't wait for new hires.
Throughput climbs the moment Echelon lands without adding a single seat to the org chart. Instead of waiting on new hires, expand the output of the team you have.
Stephen SturdevantDirector of Enterprise Delivery, HubSpot
5x tasks completed
Reclaim the roadmap
Eliminate the 60% of your team's time that goes to KTLO.
Catalog upkeep, CMDB remediation, and routine fixes move to Echelon, so your team spends its week on the roadmap instead of keeping the lights on.
Case study
| Component of work | Expected | With Echelon |
|---|---|---|
| Review & modernize 300 catalog items | 3 months | 2 weeks |
| Build a CrowdStrike integration | 6 weeks | 4 days |
| Plan, build & test a custom app | 3 weeks | 2 days |
Always upgrade-ready
Be upgrade ready, always.No more pre-update rush.
Echelon runs scheduled workflows that constantly remediate your CMDB, run catalog maintenance, and document every change, so you're ready for every upgrade window instead of scrambling before it.
Weekly CMDB cleanEvery Friday · 6:00 AM
ScheduledCMDB remediationCompleted
- Scanned 1,912 CIs against the baseline
- Flagged 47 stale CIs & 12 orphaned services
- Remediated relationships against CSDM 5.0
- Reconciled ownership & filled the gaps
- Documented every change
Sprint speed
Implementations & modernizations become a sprint, not half a year.
Whole modules land in a sprint instead of half a year. Echelon runs the loop from first deployment to enhancement to modernization, so your platform never stalls waiting on capacity.
Capacity, not payroll
An MSP that returns 10x more tickets,exact to your standards every time.
Echelon is an AI workforce for ServiceNow, however, we understand some teams want a contractor to use it for them. Echelon provides the humans too. Our experts come from 20+ years of ServiceNow experience, delivering everything from implementations to KTLO work.
Same monthly cost
4x the tickets a month
3x accepted to prod first time