Echelon AI + Echelon experts.
Your AI-native MSP.
Replace your MSP with Echelon Services. Instead of your demand or incident landing in an offshore queue, Echelon gets to work right away - with Echelon's human experts on hand to clarify, review & provide expertise.
Clients our experts have supported
The power of Echelon’s AI agent. The expertise of Echelon’s consultants. The MSP workflow you’re familiar with.
- All work types: incidents, demands, tasks, issues - give us any work, implementation through KTLO
- Get 10x more done: Echelon's AI agents run multiple tickets at once, all done 5x faster.
- Built to your standards: Echelon uploads your naming conventions & standards before beginning work
- Executed by experts: Echelon's human experts set Echelon to work & evaluate every outcome
How a ticket moves
- 1
Send us story points
You - 2
Echelon's experts review & clarify
Echelon experts - 3
Echelon's AI agent begins work
Echelon AI - 4
Echelon's experts check & approve
Echelon experts - 5
You receive the finished points back
You
Pay for outcomes, not hours.
Stop paying for hours, only to be left reworking story points that are not to your standard or even follow your naming conventions. With Echelon, you only pay for outcomes - a completed story point.
~150 points / mo
A dedicated mid-level dev - minus the ramp & idle time.
- 2x faster per point
- Testing & docs built in
- Support & maintenance
- Response SLA
- Advisory & roadmap
- Surge capacity
ReplacesA part-time / offshore arrangement
~250 points / mo
A senior dev + QA + part-time BA, one line item.
- 2-3x faster per point
- Testing & docs built in
- Support & maintenance included
- Response + delivery SLA
- Advisory & roadmap
- Surge capacity - flex up 1 month
ReplacesOne onshore contractor seat
~450 points / mo
A full delivery pod - dev + QA + BA + advisory.
- 3x faster per point, priority queue
- Testing & docs built in
- Support & maintenance included
- Fastest SLA, dedicated lead
- Monthly advisory + platform health
- Surge capacity on demand
ReplacesA small SI pod ($40-60K blended)
Keeping the lights on,
on autopilot.
Echelon continuously monitors and maintains your instance - resolving incidents, clearing routine tasks, and catching issues before they escalate. Our experts step in to queue work & help Echelon when it's stuck.
- 24/7 monitoring across all 15+ modules
- Incidents and break-fix resolved fast
- Proactive scanning and remediation
Demands & tasks in days,
not weeks.
Send Echelon your demands and tasks and get them back built to your standards & documented, with all the expertise of an Echelon consultant throughout.
- Your ServiceNow requests delivered in days, not weeks
- Modernize legacy catalogs, flows, and integrations
- Custom apps, migrations, and upgrades - no new headcount
Guarantees your SI can’t make.
Work your SI won’t do.
Guarantees & risk reversal
An SI guarantees hours. We guarantee delivery.
Points guarantee
We commit to your monthly volume. Any shortfall rolls over or credits back.
Rework is free
Fixing our own bug never costs you a point. With a T&M contractor, you pay for their mistakes.
Rollover points
Unused capacity rolls into next month, up to a cap. No use-it-or-lose-it.
No lock-in
Month-to-month with a short ramp-down, against the standard 6-12 month SI minimum.
48-hour first delivery
Your first story live within 48 hours of kickoff - not the 2-4 weeks an SI takes to ramp.
Beyond the build
We don’t just deliver story points. Architecture, analysis, and assessment readiness come with it.
Tech-debt & instance health
Reserve a slice of your points for cleanup, not just new features.
Upgrade & release readiness
ServiceNow ships two major releases a year. We keep your customizations upgrade-safe.
Automated test (ATF) creation
We don't just test our own work - you keep the regression suite.
Backlog grooming
Vague asks turned into build-ready specs before anything gets built.
Security & best-practice scan
A periodic hardening review across your instance.
How do we get started?
Connecting Echelon to your instance
- 10 min, OAuth integration
- Upload your docs on processes & guides so Echelon builds to your standards
Test a handful of demands, tasks, & incidents
- Our CMAs take a handful of requests, run them with Echelon, & report back to ensure the output meets your requirements
Start moving your backlog straight away
- Echelon starts working through your demands, tasks & incidents instantly
- Echelon's ServiceNow experts jump in on unclear requirements or to review outcomes
Any incident, task, or demand.
Your full ServiceNow backlog - catalog items, flows, integrations, CMDB, Discovery, upgrades, migrations, and custom apps - plus diagnostics, ATF testing, and documentation, across 15+ modules.
Work Echelon takes on
Any state of requirements.
Whatever state they’re in - a screenshot, an Excel sheet, a Teams message, or plain text. Echelon works from your raw input and fills the gaps.
Send it however you have it
Anyone can submit.
No business analyst required. Send what you have, however rough - our certified consultants clarify scope and shape it into a build-ready request.
Who can raise work
Any ticket source.
Send work from wherever your team already works - Teams, ServiceNow, email, Slack, or Jira - and it lands in Echelon’s queue automatically.
Bring work from anywhere
How do I track the work being done?
- You'll get a weekly report on all tasks completed, time allocated by both Echelon's agents and humans, and a cost breakdown
- We'll schedule regular check-ins for feedback & review as Echelon scales
Your requests first in line, every time.
| Traditional MSP | Echelon | |
|---|---|---|
| How work gets done | Shared consultants staffed across accounts | AI agents execute; dedicated engineers plan and review |
| Development capacity | Capped to number of hours | Unlimited scale - so when you have a busy month, your MSP keeps up |
| Availability | Business hours + on-call | 24/7 AI + human oversight |
| Troubleshooting & diagnostics | 2–4 hours | 20–30 min |
| Who’s on your account | Consultants rotate across clients | Dedicated engineers, permanent AI knowledge |
| Knowledge retention | Lives in consultants’ heads | Documented in your platform - survives any personnel change |
| Scaling during upgrades | Staff up, hope for availability | AI scales with compute - no bench needed |
| Upgrades | Manual, heavy dependency on your business to test | Automated regression tests created by Echelon |
| Technical debt reduction | Extra charge, new project | Proactively scanning and remediation |
| New modules or products | Re-scoping and new resources | AI is current across 15+ modules out of the box - no re-staffing |
| Pricing model | Hours billed, scope creep compounds | Defined scope, tracked demand, no surprise invoices |
| Governance & reporting | Varies by engagement | Weekly ops reviews, monthly business reviews, full demand tracking |
| Test coverage | Sample-based | Every deliverable, every time |
| Documentation | Manual, inconsistent | Automatic, every change |
| Transition risk | 60–90 day ramp, heavy client involvement | AI agents already know your instance, business context, and preferences |
Global Footwear Manufacturer
Roadmap unlocked, zero added headcount.
A global footwear manufacturer runs a lean, decentralized ServiceNow platform team across 15+ regions. They brought Echelon in to accelerate delivery without linearly scaling contractors.
Our part reduces greatly - we’re mostly concerned about getting the right requirements in place, and worry less about development and implementation directly in ServiceNow.
The questions we get before every scoping call.
Can Echelon handle our complexity?
What about P1 incidents at 2am?
We’re mid-contract with our MSP.
What if a key resource leaves?
See what Echelon clears in your first week.
Send us a ticket and watch it come back complete - to your standards, documented, and reviewed by a certified architect before it reaches prod.