The Echelon Blog

Traditional hourly billing creates fundamental misalignment where partners profit when projects take longer. Outcome-based pricing ties payment to delivered functionality instead of logged hours, eliminating the budget overruns that plague ServiceNow implementations.

Organizations commit hundreds of thousands to ServiceNow partners based on sales pitches alone, then discover projects running 40-60% over budget. A 30-day POC with concurrent partners reveals technical quality, problem-solving approach, and communication style before you sign anything.

Partner certifications and brand reputation don't predict ServiceNow success. These 7 non-negotiables from module-specific expertise to balanced customization approaches separate partners who deliver sustainable value from those who leave you with 115 custom objects and a 3-year recovery timeline.

Most organizations don't spot bad ServiceNow partners until after signing contracts. These 7 red flags appear early in sales from excessive customization to vanishing post-launch and predict projects that run 40-60% over budget while eroding stakeholder trust.

Most ServiceNow implementations fail with 40-60% budget overruns and sub-50% user adoption - not because of the platform, but because organizations pick the wrong partner. This guide reveals the 7 non-negotiables for partner selection, the questions that expose delivery capability, and why a 30-day proof-of-concept prevents year-long disasters

Most ServiceNow catalogs achieve only 11% AI match rates because they're built for humans, not AI agents. Learn 4 specific changes that boost match rates to 88% and cut resolution times from 24 hours to 30 minutes.