Your AI ServiceNow Developer
Echelon builds catalog items, flows, apps, configs, generates and validates ATF tests, documents changes, and delivers artifacts live in your instance in hours, not weeks.
Built by leading AI researchers and ServiceNow experts
From demand to deploy.
In 3 simple steps.
Define your story and acceptance criteria.
Just state your requirements, or upload a process flow diagram or spreadsheet, polished or not.
Assign to Echelon AI.
Echelon analyzes your requirements, and instantly builds, validates, and documents the solution.
Ready for production.
Your backlog moves and you deliver automation to your organization.
Unlock infinite development capacity.
With Echelon, you don’t just build faster, you finally make ServiceNow the backbone of your organization. Go from building workflows to driving strategy — be the superhuman, powered by AI.
AI is fundamentally reshaping how ServiceNow is developed and deployed. Echelon is leading that transformation, giving platform teams effectively unlimited development capacity to unlock adoption and automation at scale.
ServiceNow customers expect rapid enhancements and configurations, but traditional managed services models face constant resource and timeline constraints. AI solutions like Echelon are transforming how we think about service delivery by autonomously handling development backlogs - completing months of backlogged work in just days.
At TQ Starling, we don't just talk AI, we live it. We build cutting-edge AI solutions for customers and use AI to transform our own operations. Echelon revolutionizes our entire delivery model - scoping, design, development, deployment, managed services - giving our customers unparalleled speed and time to value.
I've been CIO at five companies including Qualys, Pure Storage, and Automation Anywhere. The same nightmare scenario played out every time - ServiceNow implementations that dragged on for months, burned budgets, and relied on offshore teams that didn't understand our business. Echelon's AI agents solve what every CIO knows is broken - for the first time in decades, we have a competitive advantage in IT delivery speed.
Agents that empower you across the ServiceNow development lifecycle.
Build any catalog, flow or custom app, effortlessly.
Create and enhance catalog items, flows, custom apps, business rules, notifications and more, all aligned with ServiceNow best practices and your architecture.
Validate every story, instantly.
Generate comprehensive test scenarios for every story, with ATF cases built automatically. Run tests anytime, catch issues early, and stay upgrade-ready with confidence.
Build custom integrations, at record speed.
Create and deploy secure, compliant integrations for any application — even without spokes. Reduce risk, cut testing time, and scale with automation.
Create technical docs automatically, as you build.
Documentation isn’t an afterthought. Knowledge no longer stays with the one who builds. Every key decision, upgrade note, and troubleshooting step is captured automatically.
Keep your CMDB trustworthy.
Auto‑detect duplicate CIs and broken CI‑service links in real time. Maintain a clean, reliable CMDB with autonomous deduplication, keeping your data trustworthy and reliable.
Just connect your instance, and start building on day one.
Enterprise-grade security. No compromises.
For us, trust isn’t optional. Security is built into every layer of Echelon, from zero data retention to end-to-end encryption.
Questions? Start Here.
What access permissions does Echelon need to our ServiceNow instance?
Echelon connects via OAuth 2.0 to your development or sub-production instance. We follow least-privilege principles and can work within your specific security policies. We can provide detailed access documentation for your security team.
Can Echelon work with our complex instance and existing customizations?
Absolutely. Echelon analyzes your instance architecture, existing catalogs, flows, variable sets, approval patterns, and custom applications before building anything new. We reuse your existing components and follow your established patterns rather than imposing generic templates.
Can Echelon handle poorly written or incomplete user stories?
Yes. Echelon's research agent identifies gaps in requirements and asks specific clarifying questions before starting development (like "Who should this catalog be available to?" with options based on your existing patterns). We can work with varying levels of story detail from comprehensive specifications to brief descriptions. If you reference an existing catalog item ("build it like the other one"), our agent analyzes that catalog and extracts the implementation pattern.
Over time, we help improve your requirements documentation by showing what good specifications look like.
Can Echelon handle complex requirements?
Yes. Echelon has been trained on 100+ real-world enterprise implementations and handles complex requirements. Some examples include multi-stage approval workflows, integration with external systems, dynamic data from reference tables, complex UI policies and business rules.
What's the value and expected ROI?
Customers report 80% faster development cycles with Echelon. Beyond direct cost savings, customers gain faster time-to-market for business automation, reduced backlog stress, freed-up senior developers for strategic work, and consistent quality with comprehensive testing.
What about data privacy? Do you train AI models on our data?
Your instance data stays private, protected, and fully under your control. Customer data is never used to improve commercially available large language models. This is enforced through robust zero data retention agreements with our model providers.