Reimagine Story writing, without the back-and-forth.
Echelon reads the business request, asks the clarifying questions, checks what exists in the instance, and writes stories in hours. All without needing your engineers’ time.
Trusted by ServiceNow teams at the world’s largest enterprises.
Echelon asks clarifying questions, checks what
exists in your instance, & writes the Story.
Free your team from the back-and-forth of writing stories from vague business inputs.
SecOps want ServiceNow to notify Torq whenever a security incident is raised.
When a security incident is created with priority = P1/P2, an outbound HTTP POST is sent to the Torq endpoint within 30 seconds.
Ensure clarity before it creates rework.
The right clarifying questions, asked up front.
Echelon surfaces unclear requirements & asks the clarifying questions, eliminating the risk of rework later in the process.
Understand your instance without
asking your architect.
Echelon answers questions on your instance and guides your analyst on ServiceNow best practices, so they’re not stuck waiting for time with your engineers.
Existing components reused, so you don’t have custom tech debt later.
Echelon weighs the viable paths against upgrade risk and reuses the correct mechanism with minimal customization.
OptumRX analysts write build-ready stories in hours — without any developer support.
< 2 hours
To write a build-ready story, down from days
0 consultations
No architect or engineer time to get build-ready
Build-ready, first time
Stories reach developers ready to build
“Getting a story built used to mean going and bothering my solution architect, or the engineering lead.”
Without Echelon vs. with Echelon.
Answers before you ask.
What is Echelon?
Echelon is an AI teammate for ServiceNow delivery. It reads the business request, asks the clarifying questions, checks what already exists in your instance, and writes sized, scoped, testable stories that are ready to build.
How do you set Echelon up?
Echelon connects to your ServiceNow instance and story management (SPM, Jira, Asana) through secure OAuth — no platform changes to get started. It reads your instance to ground its work, and your team starts pulling stories in by ID.
Does this replace our developers?
No. Echelon removes the routine discovery and feasibility checks that shouldn’t have needed an engineer. Novel architecture, deep customization, and complex performance work stay with your engineers.
Does it work with our tools?
Echelon integrates with story management (ServiceNow SPM, Jira, Asana) so a story can be pulled in by ID and the discovery attaches to it.
Is this ServiceNow’s own AI?
ServiceNow’s own investments (Now Assist AC generation, Agile story generation) confirm the problem is real. Echelon works across the full lifecycle — grounded in your live instance.