What about data privacy? Do you train AI models on our data?

Your data stays private and under your control. We never use your instance data to train or improve commercial LLMs. We maintain zero data retention agreements with all model providers we work with.

What's the value and expected ROI?

Teams using Echelon typically see 80% faster development cycles. The impact shows up as faster time-to-market, reduced backlog stress, freed-up senior developers for strategic work, and consistent quality across every deliverable.

Can Echelon handle complex requirements?

Yes. Echelon is trained on over 100 real-world enterprise implementations. It handles multi-stage approval workflows, external system integration, dynamic data population, and complex UI policies.

Can Echelon handle poorly written or incomplete user stories?

Yes. Echelon's research agent is specifically designed to identify gaps in user stories and ask clarifying questions before development begins. It can work with varying levels of story detail.

Can Echelon work with our complex instance and existing customizations?

Absolutely. Echelon analyzes your instance architecture, existing catalogs, flows, variable sets, approval patterns, and custom applications before building anything new.

What access permissions does Echelon need to our ServiceNow instance?

Echelon connects via OAuth 2.0 to your dev or sub-production instance using least-privilege principles. We can provide detailed access documentation during evaluation.

Proactive Remediation

An instance that's always upgrade ready.

Instance Scan tells you what's wrong. Echelon turns it into a remediation plan, builds the fixes, and keeps your instance continuously upgrade ready through scheduled workflows.

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Proactive instance repair so your ServiceNow is upgrade ready & AI ready.

Maintaining a healthy ServiceNow instance isn't just about making upgrades easier. It's about providing the best experience to every end user while being able to keep up with AI features whenever you want.

Always Upgrade Ready

Resolve upgrade blockers continuously instead of discovering them weeks before every release.

Finally AI Ready

Modern ServiceNow AI depends on healthy configurations, clean data and a well-governed platform.

Better User Experiences

Resolve performance, security and configuration issues before users experience them.

From manual investigation to
proactive, continuous remediation.

Today

An Instance Scan you close before fixing a single issue.

Thousands of findings. No clear path to remediation. The report gets closed until the next upgrade forces the issue.

instance-scan-findings.xlsx14,982 rows

FindingTableSev

1Business rule runs on every insert & updatesys_scripthigh

2GlideRecord query missing addQuery filtersc_taskhigh

3Hardcoded sys_id in script includesys_script_includemed

4Nested GlideRecord inside a while loopincidenthigh

5Custom table missing access controlu_assethigh

6Deprecated API: current.setWorkflow()sys_scriptmed

7Client script runs on all viewscatalog_script_clientlow

8Orphaned CI relationship, no parentcmdb_rel_cimed

9Duplicate catalog variable nameitem_option_newlow

10Scheduled job runs every minutesysauto_scripthigh

11Missing index on queried fieldu_ticketmed

12Inactive user in assignment rulesysrule_assignmentlow

13UI policy with no active conditionssys_ui_policylow

14Empty catch block swallows errorssys_scriptmed

15ACL script returns without answersys_security_aclmed

16gs.log left in production rulesys_scriptlow

With Echelon

Turn an Instance Scan into tested fixes without distracting your team.

Echelon turns findings into a plan, then builds and tests the fixes for you to approve — all on repeat.

Every 1st of the month at 3pm

Scheduled instance remediation

Instance scan

15,000 lines analyzed

Remediation plan

7 specific fixes

Ready for platform ownerReview the plan before Echelon begins fixing.

Approve fixes

A better way to maintain your ServiceNow platform.

Platform health shouldn't depend on someone finding time before the next upgrade. Echelon turns remediation into a continuous workflow that runs in the background.

Scheduled, Not Reactive

Don't wait until the next upgrade to discover years of accumulated technical debt.

Echelon runs Instance Scan, remediation and validation on a regular schedule, continuously improving your platform instead of periodically catching up.

Remediation Without Distracting Your Team

Platform health shouldn't compete with roadmap delivery.

Echelon handles the investigation, planning and remediation work while your engineers stay focused on building new capabilities. Instead of spending days understanding problems, your team reviews completed work and decides what moves forward.

Root Cause Fixes

Instance Scan often reports thousands of findings, but many are repeated symptoms of the same underlying issue.

Echelon identifies those root causes, groups related findings together and remediates the underlying problem once — eliminating hundreds or even thousands of findings in a single engineering change.

Instead of fixing every warning individually, your team resolves the problems that created them.

How Echelon turns an Instance Scan into continuous remediation.

Reduces your instance scan to the core problems

A multi-thousand-row Instance Scan isn't an engineering plan.

Echelon analyses every finding and groups repeated patterns into the handful of underlying problems that actually need solving.

Plans each fix against your instance

Each core problem is prioritised based on upgrade impact, business risk and engineering effort.

The result is a sequenced remediation plan instead of thousands of disconnected findings.

Human approval. Review and approve the proposed remediation plan.

Fixes the issues & test before production

Echelon builds the fixes, creates update sets and validates every change before presenting the work for review.

This is where reporting becomes completed engineering work.

Human approval. Nothing is promoted without review and approval.

Two ways to use Echelon.

The workflow stays exactly the same. The only difference is who operates it.

AI Teammate

Echelon as Your AI Teammate

Your platform team uses Echelon directly.

Echelon performs the investigation, planning and remediation work while your architects retain complete control over every approval.

Best for

Mature platform teams
Internal ServiceNow engineering teams
Customers wanting complete operational control

AI MSP

Echelon as Your AI MSP

Our team operates the workflow for you.

We run the scans, investigate the findings, complete the remediation work and present everything for your review.