The AI Revolution in ServiceNow: How AI Developers Are Transforming Enterprise IT
Discover how leading enterprises are using AI developers to accelerate ServiceNow development, reduce costs, and unlock infinite development capacity. Download our comprehensive whitepaper.
Ask anything
Get comprehensive answers about configurations, customizations, and integrations from your actual instance.
Understand workflows instantly
How does the change approval process work for emergency changes?
Find reusable components
Find existing user criteria for director-level access
Debug configuration issues
Why can't knowledge contributors edit articles created by others?
Trace complex dependencies
See how components connect across your entire instance. No more manual clicking through references.
From research to action
Turn instance knowledge into actionable next steps. Generate requirements, create documentation, and plan implementations based on your existing patterns.
Generate requirements
Create a story for auto-approving VIP user requests under $500
Document architecture
Create technical documentation for our Okta integration
Plan implementations
What's the best way to add manager approval to laptop requests?
Works with everything
ITSM, HRSD, CSM, custom applications. Every table, script, flow, and integration in your instance.
Complex ITSM workflow analysis
HRSD onboarding configuration
Custom procurement app documentation
Built for teams
Platform teams
Accelerate development and onboarding
Implementation partners
Faster assessments and delivery
System admins
Instant troubleshooting and analysis
Why teams choose
Research Agent?
Accelerate development speed
Platform teams report 80% reduction in research time. Understand existing patterns before building new functionality.
Reduce technical debt
Find and reuse existing components. Make informed architectural decisions.
Accelerate troubleshooting
Debug incidents in minutes instead of hours. Trace issues through your actual configuration, not generic documentation.
Eliminate knowledge bottlenecks
Stop depending on 1-2 senior people who know how everything works. Democratize instance knowledge across your team.
Onboard developers faster
New team members become productive in days, not months. Get expert-level answers without expert-level experience.
Enterprise security
OAuth authentication • Read-only access • No data storage • SOC 2 compliant
Need Help? Start Here.
What access permissions does Echelon need to our ServiceNow instance?
Echelon connects via OAuth 2.0 to your development or sub-production instance. We follow least-privilege principles and can work within your specific security policies. We can provide detailed access documentation for your security team.
Can Echelon work with our complex instance and existing customizations?
Absolutely. Echelon analyzes your instance architecture, existing catalogs, flows, variable sets, approval patterns, and custom applications before building anything new. We reuse your existing components and follow your established patterns rather than imposing generic templates.
Can Echelon handle poorly written or incomplete user stories?
Yes. Echelon's research agent identifies gaps in requirements and asks specific clarifying questions before starting development (like "Who should this catalog be available to?" with options based on your existing patterns). We can work with varying levels of story detail from comprehensive specifications to brief descriptions. If you reference an existing catalog item ("build it like the other one"), our agent analyzes that catalog and extracts the implementation pattern.
Over time, we help improve your requirements documentation by showing what good specifications look like.
Can Echelon handle complex requirements?
Yes. Echelon has been trained on 100+ real-world enterprise implementations and handles complex requirements. Some examples include multi-stage approval workflows, integration with external systems, dynamic data from reference tables, complex UI policies and business rules.
What's the value and expected ROI?
Customers report 80% faster development cycles with Echelon. Beyond direct cost savings, customers gain faster time-to-market for business automation, reduced backlog stress, freed-up senior developers for strategic work, and consistent quality with comprehensive testing.
What about data privacy? Do you train AI models on our data?
Your instance data stays private, protected, and fully under your control. Customer data is never used to improve commercially available large language models. This is enforced through robust zero data retention agreements with our model providers.